Privacy Policy

Torchlight Wellbeing

Last updated: September 2025

At Torchlight Wellbeing, we are committed to protecting your privacy. This Privacy Policy explains what personal information we collect through this website, how we use it, and your rights under data protection law.

Information we collect

We collect personal information that you provide when you:

Fill in a contact form
Subscribe to our newsletter
Download free resources (such as PDFs)
Book a call via Calendly
Contact us directly via email, WhatsApp, or LinkedIn
Or otherwise choose to get in touch through any other channel we make available

This may include your name, email address, phone number, and the content of your message.

When you visit our website, certain technical details are collected automatically by our hosting provider (Wix) and any analytics tools we may use. This may include your IP address, browser type, device information, and the pages you view. This information is used to help keep the website secure and functioning properly, and to give us general insights into how the site is used.

How we use your information

We use the information you provide to:

Respond to your enquiry or request
Communicate with you about our services (where you have asked us to or subscribed to our newsletter)
Maintain and improve our website and the services we provide
Comply with legal or regulatory requirements

We do not sell or share your personal information with third parties for marketing purposes.

Where your information is stored

Our website is hosted on the Wix.com platform. Your data may be stored through Wix.com’s secure servers and applications. Where you contact us via forms, your data may also be received by email and accessed only by relevant staff or contractors, who are under a duty of confidentiality.

If you choose to contact us through third-party platforms such as WhatsApp or LinkedIn, your information will also be processed in line with their own privacy policies.

Some of the trusted services we use (such as Wix and Calendly) may store information on secure servers outside the UK and European Economic Area (EEA). These providers are required to protect your information to recognised international standards.

This website uses cookies, with your consent, to support site functionality and collect basic usage data. Non-essential cookies are only activated once you provide consent via the cookie banner. You can manage your cookie preferences at any time by clicking the cookie settings button, which remains visible on the site.

Your rights under UK GDPR

If you are located in the UK or EEA, you have the right to:

Access a copy of the personal data we hold about you
Request correction of any inaccurate or incomplete data
Request deletion of your personal data (subject to legal obligations)
Request that we restrict the processing of your data in certain circumstances
Object to the processing of your data in certain circumstances
Request transfer of your data to another organisation

We will respond to requests within one month. To exercise any of these rights, please contact us at zoe.bishop@torchlightwellbeing.co.uk

California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect about you and how it is used and shared
Request deletion of your personal information (subject to certain exceptions)
Opt out of the sale of your personal information (we do not sell personal information)
Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at zoe.bishop@torchlightwellbeing.co.uk

We will verify your identity before processing your request and respond within the timeframes set by law.

Children’s information

Our services are not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

If you have any questions about this Privacy Policy or how your information is handled, please email: zoe.bishop@torchlightwellbeing.co.uk